“Standing Watch Over What Matters”
Services
Every job at Sentinel Data Recovery starts with a 45 dollar diagnostic fee and plain-language quote after the diagnostic has been done— no surprise charges, no pressure to proceed. Once a diagnostic of the situation has been executed we provide a breakdown of exactly what each service cost, or if getting a bundled service, what's included in each package.
The fees outlined on the fees and services page represent baseline pricing only. Actual charges may vary based on the complexity of the requested service, device condition, and the resources or parts necessary to complete the work. A firm quote will be provided prior to any billable work beyond the initial diagnostic.
Intake forms can be filled out below or sent to you personally via email or text message
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• Hard Disk Drives (HDD) — internal and external
• Solid-State Drives (SSD) — internal, external, and NVMe
• USB flash drives and thumb drives
• SD cards / microSD cards and other memory cards
• Cell phones (Android and iOS) — accessible storage recovery
• Laptops and tablets — removable and, where feasible, soldered/internal storage
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1. Customer-provided physical media: recovered data is copied onto an external hard drive or flash drive the customer supplies.
2. Cloud upload — customer's own account: data is uploaded directly to the customer's own Google Drive, Dropbox, OneDrive, or other cloud/fileshare destination of their choice.
3. Cloud upload — Sentinel-created account: if the customer does not have (or does not wish to set up) their own cloud destination, Sentinel creates a dedicated cloud account, uploads the recovered data, and provides the customer with step-by-step instructions for accessing the account and changing the password to fully secure it for their own future use.
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Once service is complete, the customer chooses one of the following for their original hardware, with Sentinel facilitating the logistics of whichever option is selected:
• Return of the original hardware to the customer at no extra charge (standard).
• Certified data wipe (DoD 5220.22-M / NIST 800-88 standard) and responsible disposal/recycling of the drive, for an additional fee, with a certificate of destruction provided on request.
• Certified data wipe followed by donation of the device to a local charity of Sentinel's coordination, at the customer's request — Sentinel arranges the drop-off/handoff logistics.
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Building on the same technician skill set, tools, and customer base as data recovery, Sentinel offers hands-on hardware troubleshooting and repair for desktops and laptops — addressing performance and reliability issues before they become data-loss emergencies.
• Desktop component replacement: hard drives (HDD/SSD), memory (RAM), graphics cards, and networking cards (wired/Wi-Fi NICs).• Internal case maintenance: opening the case and cleaning accumulated dust and debris from fans, heatsinks, vents, and internal components to restore proper airflow and reduce heat-related failure risk.
• Laptop internal troubleshooting: diagnosing performance issues, overheating, and shutdown problems traced to internal components.
• Laptop internal cleaning: opening the chassis (where feasible) to remove dust and debris from fans, heat sinks, and vents — the leading cause of laptop overheating and thermal shutdowns.
• Diagnosis of failing components (drive, memory, GPU, NIC) with a same-visit or next-visit replacement quote, using either customer-supplied parts or Sentinel-sourced parts (parts cost passed through plus a sourcing/markup fee).
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General-purpose diagnostic and tune-up services for desktops and laptops that are running but underperforming.
• Disk defragmentation and drive optimization (HDD defragmentation; SSD-appropriate optimization such as TRIM/health checks, since defragmenting an SSD is not recommended).
• Virus and malware detection using up-to-date scanning tools.
• Malware remediation and removal, including quarantine/cleanup of infected files and reversal of unwanted browser or system changes where possible.
• Post-cleanup verification scan and a plain-language summary of findings and recommended follow-up (e.g., password changes, security software recommendations).
Confidentiality and Disclaimer
Sentinel Data Recovery LLC is committed to protecting the confidentiality of customer data. However, the customer acknowledges and agrees to the following limits and obligations:
• Limits of Confidentiality: All customer data, files, and information encountered during diagnostic, recovery, or repair work are treated as strictly confidential. This confidentiality is automatically and immediately void with respect to any data or materials that constitute evidence of illegal activity discovered during the course of service.
• Mandatory Reporting Categories: The Company and its personnel are legally obligated to report certain materials and activities to appropriate law enforcement or regulatory authorities upon discovery, including but not limited to: Child Sexual Abuse Material (CSAM), evidence of human trafficking, evidence of terrorism or terrorist activity, and any imminent threat of violence to a specific person or group. This obligation applies regardless of the customer's stated purpose for the requested service.
• Right to Cooperate: The Company reserves the right to fully cooperate with law enforcement agencies, to comply with valid subpoenas, warrants, or other lawful legal process, and to preserve and surrender relevant evidence or devices without prior notice to the customer where required or permitted by law. The Company will not be liable to the customer for any disclosure made in good-faith compliance with this clause.
By filling out the intake form below, the customer acknowledges having read, understood, and agreed to this Legal Compliance & Reporting Clause, the Diagnostic Fee Disclaimer, and the Chain of Custody Acknowledgment set forth in the below form.
Intake Form
